FAQ

Ordering larger quantities

Do you want to order a larger quantity of an item for your unit, a group, or simply for yourself? Perhaps even engraved with your crest or logo?

Simply contact me and we can discuss the price, delivery time and everything else directly.

How long is the production time?

That depends entirely on what you ordered...

The production time for the handmade cases is 1-3 days. Whether it takes 1 or 3 days depends on our current workload. If we are unable to meet the 3-day timeframe, we will clearly communicate this in the shop.

Everything about shipping

Once your product has been manufactured or processed, it will be shipped.

Shipping to: Germany:

You have the option to choose between DHL Small Parcel and DHL Parcel.

Your order will be delivered free of charge for orders over €80. Delivery will then be made via DHL Parcel.

Below you will find an overview of our shipping options:

  • DHL Small Parcel
    Shipment tracking, no liability
    Cost: €2.95
  • DHL Parcel
    Shipment tracking, liability up to €500
    Cost: €5.50
  • Free shipping on orders over €80 with DHL Parcel

Are you in a particular hurry and might you need your package the very next day?
Then contact us and we'll find a solution!

Shipping to Europe, USA and Canada:

Your goods will be shipped via DHL Kleinpaket International with tracking.

Delivery is free for orders over €100.

Returns

Of course, you can return your purchased product within 30 days. You will then receive a refund of the purchase price. Shipping costs are non-refundable.

Personalized items and products that already show signs of use are excluded from returns.

Can I have products customized?

Naturally, we will do our best to accommodate your individual wishes. Whether it's a change in dimensions, the color of the leather or stitching, a special engraving...

Simply contact me and we will create the right product for you.